Service Center Representative #8196078

Orlando, FL 32826

Posted: 11/13/2018 Industry: Insurance - Customer Service/Call Center Job Number: 2539 Pay Rate: $13.00

Pay: $13.00

SCHEDULE: Monday-Friday

HOURS: 40 hours per week, 8 hours per day


Primary Purpose:

To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.



• Acts as primary liaison with customer in solving problems related to the application process and service.

• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.

• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.

• Assigns new claims to the appropriate claims handler.

• Directs customer calls to the correct person at all locations.

• Participates in and maintains a quality service culture within the Customer Service Team.



• Performs other duties as assigned.

• Supports the organization's quality program(s). The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.


• One (1) year customer service experience required; preferably in an inbound call center.


Skills & Knowledge:

• Knowledgeable in disability plan eligibility, coverage and benefits

• Good customer service skills

• Excellent oral and written communication, including presentation skills

• PC literate, including Microsoft Office products

• Strong organizational skills

• Good interpersonal skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies



When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking



•High school diploma or GED required

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