Service Center Representative #8196078

Orlando, FL

Posted: 08/15/2018 Job Number: 2539
Start Date: 9/11/2018 End Date: 12/31/2018 - or longer!   Pay: $13.00 Hours: 40 hours a week, Monday-Friday   PRIMARY PURPOSE: 
  • To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES
  • Acts as primary liaison with customer in solving problems related to the application process and service.
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. 
  • Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status. 
  • Enters verbal and written application information that meets both the internal and external customer’ s requirements accurately into the claims management system. 
  • Assigns new claims to the appropriate claims handler. 
  • Directs customer calls to the correct person at all locations.
  • Participates in and maintains a quality service culture within the Customer Service Team. 

ADDITIONAL FUNCTIONS and RESPONSIBILITIES 
  • Performs other duties as assigned. 
  • Supports the organization's quality program(s). The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
: EXPERIENCE
  • One (1) year customer service experience required; preferably in an inbound call center. Skills & Knowledge 
  • Knowledgeable in disability plan eligibility, coverage and benefits 
  • Good customer service skills 
  • Excellent oral and written communication, including presentation skills 
  • PC literate, including Microsoft Office products 
  • Strong organizational skills 
  • Good interpersonal skills 
  • Ability to work in a team environment 
  • Ability to meet or exceed Performance Competencies 

WORK ENVIRONMENT

 

When applicable and appropriate, consideration will be given to reasonable accommodations. 

 

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines 

 

Physical: Computer keyboarding, travel as required 

 

Auditory/Visual: Hearing, vision and talking

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