Service Center Assistant

Seven Hills, OH

Post Date: 08/02/2018 Job ID: 2522
  • Acts as the primary liaison with customer in solving problems related to the application process and service.
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
  • Educates and informs the customer by telephone, written correspondence and/or claims system about the documentation required to process a claim, required time frames, payment information and claim status.
  • Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
  • Assigns new claims to the appropriate claims handler.
  • Directs customer calls to the correct person at all locations.
  • Participates in and maintains a quality service culture within the Customer Service Team.
  • Attendance during scheduled work hours is required.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

  • When applicable and appropriate, consideration will be given to reasonable accommodations.
  • Knowledgeable in disability plan eligibility, coverage and benefits
  • Good customer service skills
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office product
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • 40 Hours a week
  • 8 hours a day
  • 5 days a week
  • 11am-8pm or 10am-7pm shift
  • High school diploma or GED required.
  • One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.
  • Bilingual in Portuguese and English 
  • MS Office Skils
  • Team Player
  • Retail sales

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