Agency Claims Coordinator

Destin, FL

Posted: 07/18/2019 Industry: Insurance - Clerical Job Number: 2677
  Pay around $40K


ob Summary:

To assist with the maintenance of the day-to-day claims processes and work with our clients/Insurers/TPAs/Managers to improve the efficiency, accuracy and capacity for claim processing

Essential Functions/Activities:


    • Responsible for coordinating, processing and handling of claims/loss notices/incident reports received by the company.

    • Review/Prepare Accord forms/Loss notices

    • Contact clients or other involved parties to obtain any missing relevant information for claim set up and reporting

    • Forward Accord forms to insurance carriers/third party administrators/risk managers/independent adjusters/claim managers

    • Prepare/Set up internal claim files with reporting/distribution to Claim Managers

    • Update claim files on a regular basis with relevant claim information, such as assigned adjuster name/contact info/claim no, etc.

    • Review claim files for potential closure as directed by claim managers

    • Respond to daily claims procedure inquiries as well as individual claim questions from clients, adjusters, agents, etc.

    • Assist claim managers with reporting requests/acknowledgments/letters/reports/spreadsheets as needed

    • Ensure Claim Contact list updated with current contact names/phone numbers, e-mails, etc.

    • Assist with any Audits/Ad hoc projects as needed


Minimum Essential Requirements:


·         Licensure:

o     Must obtain a   Florida state adjuster license (620) within 6 months

·         Education:

oHigh School Diploma or equivalency

·         Experience:

o    1-2 years claims/insurance experience preferred

·         Skills:

oStrong organizational skills and strong ability to multi-task

oAdvanced knowledge of MS Outlook, Word and Excel



Essential Mental Functions:


·          Ability to understand written sentences and paragraphs in work related documents.

·          Ability to talk to others to convey information effectively

·          Ability to choose the right mathematical method or formula to solve a problem

·          The ability to listen to and understand the information and ideas presented through spoken words and sentences

·          Ability to use logic and reasoning to identify the strengths, and weaknesses of alterative solutions, conclusions or approaches to a problem

·          Ability to analyze and evaluate results to choose the best solutions and solve problems on complex issues

·          Ability to assess the value, importance or quality of things or people

·          Ability to pay attention to detail

·          Ability to prioritize

·          Ability to handle stress of short time constraints

Essential Physical Functions:

·          Ability to occasionally lift at least 10lbs.

·          Ability to sit/work at a computer for extended periods of time

Equipment Used Telephone

·          Computer/printer; MS Outlook; Applied – Epic Software

·          Fax/ Copy/ Scanner

·          10 key Calculator

Additional Comments:

·          Ability to work independently or in a team environment

·          Ability to work in a constantly changing environment

·          Maintain acceptable standards with respect to company attendance policy

·          All other duties as assigned
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